What do I get with my purchase? Simply put, when you purchase SiteSpinner V2 you become a registered owner of the most sophisticated yet easy to use website development tool for the money on the market today. You also get unlimited online support. Take the SiteSpinner V2 Tour.
How secure is my purchase? We have partnered with Plimus and VeriSign in order to ensure that the latest encryption technology is used with your purchase. Every purchase that you make through Virtual Mechanics is protected and safe.
What happens if my computer crashes and I lose the software? When you purchase SiteSpinner V2 you are purchasing the registration. What that means is if you lose your hard drive you would simply need to re-download the software from our site and re-register it with the registration information you were sent with your purchase. In the unfortunate event that your house were to burn down and you lost your registration information you could contact us and we would have your purchase emails resent to you.
What payment options do you offer? We accept Credit Cards, Bank Transfer, Wire Transfer, Check, Money Order, Fax (CC), Invoice, and PayPal. We accept payment in many different currencies all through our online store. If you are interested in a volume purchase (5 copies or more), please see our Volume Licensing information.
Do I get a Manual with my purchase? With your purchase email we include a link to a downloadable PDF SiteSpinner Manual. You can view the Manuel on your computer or you can print it off.
Do I get a CD-ROM/box with my purchase? You can opt to receive SiteSpinner V2 on CD-ROM if you wish (there is a charge of $9.99 plus shipping and handling). The product boxes pictured on this website are for illustration purposes only. We do not ship software in boxes because of the costs associated with extra packaging, shipping, and replacement of damaged goods.
How long does it take to get my registration information? Once you make your purchase and your payment is approved you are given your registration information immediately (with Credit Card purchases that can be less than a minute). We email you your registration information including your registration codes as well as general product information immediately. If you opted to also receive a CD-ROM, please expect 5 to 10 business days for delivery to the US and Canada, and longer for overseas deliveries.
Can I install on a second computer? When you purchase a single license for SiteSpinner V2 you are entitled to install the product on 2 machines within the same household.
How many updates am I entitled to? With SiteSpinner V2 we offer 'no-hassle updates'. Once you make your purchase you are entitled to all V2 updates (that includes V2.0 through V2.9). To update to the latest release you simply need to download and install it. Updates beyond V2 will be available at a discount.
Do I need to know HTML to use SiteSpinner V2? You do not need to know any HTML in order to build a website. SiteSpinner V2 is a true WYSIWYG (What You See Is What You Get) website editor. You only have to be concerned with how you want your page to look.
Was your website built with SiteSpinner V2? Yes. With the exception of our User Forums, virtualmechanics.com was built exclusively with SiteSpinner V2.
Can I upgrade to IMS Web Engine V2 (beta)? If you are a registered user of SiteSpinner V2 you can upgrade to the Web Engine V2 (beta) at 50% off the normal price. This offer is only valid until the final release of Web Engine V2.
Do you have any partner programs? We have a number of different partner programs, including our Affiliate Program and our ISP Partner Program. Of course we are always open to new ideas: contact us and let us know what you have in mind.
Are SiteSpinner V2 websites cross-browser compatible? Websites created with SiteSpinner V2 are compatible with the major browsers from Internet Explorer 4 and up, and Netscape Navigator 4 and up.
Do you offer website hosting? Yes we do, via ihostVM. SiteSpinner V2 has ihostVM integrated directly into the Publisher to make publishing your site as easy as possible. However, you don't have to use ihostVM if you don't want to - SiteSpinner's Publisher will work with any webhost you choose to use.
How do I get help or technical support? Virtual Mechanics' Support site has been organized to help you get technical answers quickly and easily. Visit the site for help options, frequently asked questions, user forums and more.
Do you offer a volume discount? Yes we do. Whenever you purchase 5 copies or more of SiteSpinner V2 you are entitled to a discount. Best yet, discounts are accumulative. Please visit our Corporate Volume Licensing Program page for more details.
Do you offer an educational discount? We offer a 50% discount on our products to all students, faculty and staff of an accredited educational institution. Please visit our Educational Discounts Program page for more details.
Do you offer a discount for charities? We offer a 50% discount on our products to registered charities. To receive a discount 'coupon', please contact us using your charity's email address and include your charity's official charity number.
Some questions we occasionally get about SiteSpinner V2. Remember, if you do not see your question answered here be sure to contact us. For technical, Support related questions please check out the Support page.
